belbet's Privacy Policy

1 Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify a person — such as name, date of birth, mobile number, email address, payment details, or device identifiers. "Processing" means any operation carried out on information, including collection, storage, modification, use, disclosure, or deletion.

This Policy applies to all individuals who visit, register on, or use belbet's website. If you are under 21 years of age, you may not use our services and must not provide any information.

2 Information We Collect

2.1 Information Provided Directly by You

When you create an account on belbet, make a deposit, or contact the support team, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• Payment method details — such as required information for bKash, Nagad, Rocket, Upay, or a bank account
• Government document details for identity verification (where applicable)
• Any details you provide in a support request

2.2 Automatically Collected Information

When you use our website, certain information is recorded automatically:

• IP address and browser type
• Device type and operating system
• Browsing behaviour — logs of which pages were viewed and for how long
• Information obtained from cookies and similar tracking technologies
• Referral source — where you came from before arriving at the site

2.3 Transaction Information

Information relating to deposit and withdrawal history, betting activity, bonus claims, and VIP level progress is automatically recorded in your account.

3 Purposes for Using Information

belbet uses your information for the following purposes:

• Creating and managing accounts, verifying identity, and confirming age (21+)
• Processing financial transactions — deposits and withdrawals — correctly
• Managing bonuses, VIP benefits, and offers
• Providing 24/7 support via live chat and email
• Detecting and preventing fraud, irregularities, and unauthorised access
• Meeting applicable legal obligations
• Conducting analysis to improve site performance and user experience
• Monitoring user behaviour to ensure responsible gaming

We do not sell your information to third parties. However, we may disclose information in the limited circumstances described in the section below.

4 Disclosure of Information and Third Parties

4.1 Service Providers

We rely on trusted third parties to help deliver core services such as payment processing, fraud prevention, identity verification, and infrastructure management. These parties may only use the information to perform their designated tasks and are contractually prohibited from using it for any other purpose.

4.2 Legal Requirements

Where required under a court order, government directive, or applicable law, we may be obliged to share relevant information with authorities. Disclosure may also be necessary for legal representation in investigations into fraud or deceptive activity.

4.3 Business Transfers

If belbet's business is ever acquired, merged, or restructured, collected information may be transferred as part of the assets. In that event, the new controller must maintain protections equivalent to those in this Policy.

5 Cookies and Tracking Technologies

belbet uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience in future sessions.

5.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and maintain security — these cannot be disabled.
• Functional cookies: Remember your language and preferences; they expire at the end of a session.
• Analytical cookies: Used to analyse site usage so we can improve our services. You can turn these off in your browser settings, though some parts of the site may not function correctly if you do.

6 Data Security and Retention

To protect your information, belbet uses SSL (Secure Socket Layer) encryption technology, which keeps your data secure during transmission and receipt. The following measures are also applied:

• Encrypted storage on database servers
• Access control measures to prevent unauthorised access
• Regular security reviews and vulnerability testing
• Staff access to information on a limited, need-to-know basis

Information is retained for as long as your account remains active and services continue to be provided. Even after an account is closed, some information may need to be retained in accordance with applicable legal time limits.

7 Your Rights

You have the following rights over your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request that incorrect or outdated information be updated.
• Right to erasure: The right to request deletion of your information in certain circumstances — however, not all information may be deletable due to legal obligations.
• Right to object to processing: The right to object to your information being used for specific purposes.
• Right to portability: The right to receive the information you have provided in a structured format.

To exercise these rights, contact our support team via live chat or email. We aim to respond within 30 business days.

8 Protection of Minors

belbet strictly refrains from providing services to anyone under 21 years of age. We do not knowingly collect information from any minor. If it is confirmed that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. Further details can be found in our responsible gaming policy.

9 International Data Transfers

Our servers and service providers may be located in various countries. As a result, your information may be transferred to or stored outside Bangladesh. In such cases, we ensure that the relevant parties provide protections equivalent to this Policy and operate under agreements that comply with applicable law.

10 Third-Party Links and Services

Our platform may at times have connections to third-party services, such as payment gateways. These services have their own privacy policies, and belbet is not responsible for their data practices. You are advised to read the relevant service's policy before completing a payment.

11 Changes to This Policy

belbet reserves the right to amend this Privacy Policy as needed. If any significant changes are made, we will inform users by updating the "Last Updated" date at the top of this page and by notifying account holders via email or a notice at login. Continued use of our services after any changes will be considered acceptance of the updated policy. To learn more about the general terms of our services, see our About Us page.

12 Contact

If you have any questions, comments, or information-related requests regarding this Privacy Policy, please contact us: